1. Provider and service
TezOrder Solutions provides hosted online-ordering software for restaurants and food businesses. The standard service covers a branded responsive website, menu and product display, delivery/pickup ordering, cart and checkout, customer accounts, order-status display and agreed tools for orders, menu and settings.
Only features in your accepted scope are included. GPS rider tracking, payment gateways, WhatsApp/SMS, devices and bespoke integrations are excluded unless separately agreed. Website + App and POS products are coming soon and are not currently sold through this website.
2. Setup and the free trial
After signing and receiving complete menu/branding, required access and approvals, we use reasonable efforts to deliver within 7–14 business days. The timeline pauses for delayed content, access, feedback or added scope.
The 30-day free trial begins on written go-live notice. Subscription service becomes paid after the trial unless cancelled in writing before it ends, subject to your accepted agreement. Domain registration is payable separately when registered and is not free during the trial.
3. Plans, fees and domains
Current website-only promotional plans are PKR 2,500/month for one branch and PKR 7,000/month for up to five branches. Enterprise scope is quoted separately. Approximate USD references are informational; invoices are in PKR. Your accepted agreement specifies the paid term, tax treatment and final scope.
A quoted promotional rate is fixed for its agreed paid term. Changes apply to a future renewal or new term with at least 30 days’ written notice. Invoices are payable by their stated due dates.
Standard domain registration is quoted separately: .com from PKR 2,999 + applicable tax for one year; .com.pk and .pk from PKR 4,299 + applicable tax for two years. Availability and premium names can change the quote. An approximate .com renewal of PKR 5,000/year is an estimate, not a fixed guarantee; actual registrar fees and taxes apply. The client pays renewals before expiry. A temporary TezOrder subdomain is available during the trial, after which an existing or purchased custom domain must be connected to continue.
4. Routine maintenance and changes
An active subscription includes up to one hour of routine content changes in one request per calendar month, such as supplied menu text, prices, availability and images. Unused time does not roll over. Redesigns, bulk data entry, new features, integrations and larger changes require an approved separate quote.
5. Client responsibilities
The restaurant provides accurate, lawful content, permission to use its assets, secure credentials and timely approvals. It remains the merchant responsible for food quality and safety, prices, taxes, hours, delivery rules, fulfilment, refunds, customer support, customer-facing privacy notices and applicable consumer/business laws.
6. Ownership and licence
TezOrder retains ownership of the platform, source/object code, architecture, templates, system designs, documentation and improvements. An active authorised subscription provides a limited, non-exclusive, non-transferable licence for the client’s own business. This is not a sale of source code or software ownership.
The client retains its trademarks, original content and lawful business/customer data and grants the limited permission needed to host and process them. The licence ends on termination. A reasonable data-export request may be made within 30 days, subject to settled balances and applicable law.
7. Availability, confidentiality and third parties
We use commercially reasonable care for security and availability, but do not promise uninterrupted or error-free service. Maintenance and internet, hosting, registrar, WordPress/WooCommerce, gateway, email or messaging-provider events may cause interruptions. Their terms and fees apply. Each party must protect confidential information and comply with applicable privacy requirements.
8. Payment delay, suspension and termination
We send a payment reminder. If an invoice remains unpaid 30 calendar days after its due date, website or admin access may be suspended and restored reasonably promptly after cleared payment. Either party may terminate with 30 days’ written notice. A material breach may be terminated if not cured within seven days of written notice. Illegal use or serious security abuse may justify immediate suspension. Accrued and approved charges remain payable.
9. Liability and disputes
To the extent permitted by law, neither party is liable for indirect or consequential loss. TezOrder’s total liability is limited to subscription fees paid in the previous three months, except for fraud, wilful misconduct or rights that cannot legally be limited. Force-majeure events are outside either party’s responsibility. The parties first attempt good-faith resolution for 15 days. The agreement is governed by Pakistan law, with disputes submitted to competent courts in Peshawar.
10. Contact
TezOrder Solutions
Hamayun Tower, Arbab Road, Peshawar, Pakistan
info@tezorder.com · +92 333 0973777